Shipping & Returns: Frequently Asked Questions
1. What if I want to return my order? You may return your order for any reason within 14 days of delivery. Just email us to say that you want to return the product. We will refund you the total, original purchase price. You are responsible for the cost of return shipping. All returned items must be undamaged and in the original condition that such items were sent. If not we reserved the right to charge you for such damage.
2. What service do you use to ship your products? We ship all products either Fedex Ground or U.S. Postal Service. Please remember that advertised shipping rates only apply to the continental United States. If you live outside the continental U.S., you must request a special shipping rate quote (Our pillows are big!)
3. How long will it take to get my order once it ships? Fedex Ground shipments take between 1-5 days. U.S. Postal Service can take longer, depending on your location.
3. Once I order, how long before you ship? That depends on how busy we are. Usually we can ship within 2-3 days, and often within one day. At times, we get very busy and preparing shipments can take around 5 days. We will send you shipping confirmation and tracking info when your package has been delivered to Fedex or the Post Office.
4. Where are your products located? We're located in Los Angeles, CA. Everything ships from Los Angeles, so you can be assured of fast, reliable delivery.
5. Do you ship to Canada? Yes, but you must request a special shipping rate by contacting us. Shipping costs are slightly higher to Canada. Advertised shipping rates only apply to the continental United States.
6. Do you ship internationally? No. Shipping costs are very high and every country has different Custom's regulations concerning the importing of Thai pillows. Advertised shipping rates only apply to the continental United States.
7. Do you ship to Alaska or Hawaii? Yes, but you must request a special shipping rate. Mats and Thai pillows may be shipped via Parcel Post to these two states. Advertised shipping rates only apply to the United States.
8. What if I never receive my order? We will either send a replacement or refund your purchase, whatever you prefer. We do ask that you be patient, especially if your order shipped via the Post Office. We want to be sure your package is actually lost and not just a circumstance of slow delivery.
9. How can I contact you? Click on "Contact Us" and send an email, or call us direct at 323-257-9995. Yes, we speak Thai.